Frequently Asked Questions

Shopping

How do I customize a card? 
First, choose the card you’d like to send, and select “View Card.” You will be taken to a card detail page. Here you can select “Customize Card” to view all the customization options. You can choose to edit the default message or leave it as is. You can also use the pen tool to add a signature or drawing if you’d like. 

Do I have to customize my card?
Nope, your card is ready-to-go. Just keep the default message. 

What if I don’t see what I’m looking for? 
Let us know! If you don’t see the type of card you’re looking for, we’d love to hear about it so we can add it to our collection. Write to us at hello@palomapost.com

What is the return policy? 
We care about your cards. If your card does not arrive or is not exactly what you ordered, please notify us at hello@palomapost.com within 30 days of purchase to be issued a full refund or exchange. 

We ask that you provide proof of purchase and a detailed description of the issue (including a photo, if applicable) so that we can promptly resolve the issue. 

We ship all cards within one business day via USPS, so we do not issue refunds for cards that arrive late due to postal delays or problems with addresses. Please double-check all order info, including any custom message you may have added, before placing an order and allow plenty of time for USPS delivery. 


Shipping

How do I ship a card to myself? 
When adding the card to your cart, choose the “ship to me” option. Your card and blank envelope will be shipped to your address. This is the best option when you are going to an event in person (like a wedding). 

How do I ship a card directly to the recipient? 
First, make sure to select “Customize Card” and add your signature using the pen tool. When adding the card to your cart, choose the “ship to recipient” option. We will address the envelope to your recipient. If you choose to provide a return address, we will add that to the envelope too. 

How long will it take for my card to arrive? 
From the time the order is placed, please allow 4-5 business days for the card(s) to be delivered. We process and mail each card order within one business day via USPS First-Class Mail.

Can I schedule a card in advance?
You bet! Just add the card to your cart, and then select the "Send Later" option. Select the date by which you'd like the card to arrive, and we will mail your card 5 business days in advance. We mail via USPS, so delivery timeframes may vary.

How much does shipping cost? 
It’s free! 

Can I track my shipment? 
We do not currently offer tracking for shipments. 

Can I ship outside of the U.S.? 
Not yet. We currently offer shipping only within the United States.


If we didn’t answer your question here, please write to us at hello@palomapost.com