Return Policy

We care about your cards. If your card does not arrive or is not exactly what you ordered, please notify us at hello@palomapost.com within 30 days of purchase to be issued a full refund or exchange.

We ask that you provide proof of purchase and a detailed description of the issue (including a photo, if applicable) so that we can promptly resolve the issue.

We ship all cards within one business day via USPS, so we do not issue refunds for cards that arrive late due to postal delays or problems with addresses. Please double-check all order info, including any custom message you may have added, before placing an order and allow plenty of time for USPS delivery. See our Frequently Asked Questions for more info about shipping.